We understand the needs of our tenants go beyond receiving a set of keys and a landlord’s contact information. We pair each of our properties and tenants with a dedicated Account Manager who is responsible for any tenant requests made – five days a week, 52 weeks a year. These Account Managers are experienced real estate professionals who understand the obligations, expectations and standards applicable to any rental unit in Ontario and are dedicated to creating a happy and healthy tenant experience.
Our resources page houses documents specific to your building including condo declarations, by-laws, rules and regulations, pet rules and user manuals.
Please contact one of our account managers:
Toronto Area: firstname.lastname@example.org
York Region: email@example.com
T2 Condo Rentals will be signing lease on behalf of the landlord and will also be your direct contact for any lease related questions.
T2 Condo Rentals is a Times Group company, created by Times Group leaders to serve the needs of condominium investors. Our aim is to make condominium investing easier and more rewarding by applying a high standard to the day-to-day management of owning and renting a condominium property. Our services are independent from any Tarion related matters, and we make it a rule to never come between our clients and building developers such as Times Group.
12 months. We could help you to renew the contract after your first year.
We will send you a link to set up the online tenant portal shortly after move-in, and you could submit your monthly rent through the platform. You could also set up auto-pay for the payment, and it will deduct the rent automatically through the bank account that you set up with.
Realtors are professionals trained in the leasing and sale of multiple forms of real estate and we respect and support their role in the industry. Our T2 Condo Rentals Account Managers are real estate professionals who have specific additional training and experience with condominium rental properties and the unique challenges they present – such as issues arising from residential tenancy laws and developments, or matters relating to repairs and maintenance. This focus on residential leasing and property management is what makes our managers unique from realtors.
You could submit your repair request 24/7 on the tenant portal, and our agent will get back to you within 24 hours. You could also submit photo/video and check status of the repair through the tenant portal.
Download and fill out the application form on our website. Submit the application form via email along with Photo ID(s), Employment Letter, Last two paystubs, and Credit Report with FICO score (or we could run it on your behalf). If you are self-employed, please submit a copy of your bank statement and last 2 years tax return slips. We may require additional supporting document if needed.
Yes –According to the Ontario Residential Tenancies Act., tenant is required to provide proof of insurance prior to move in. If you have challenge finding one, we are happy to assist you on this.
Yes – Tenant is obligated to set up hydro under their name and send proof of registration to the managing agent prior to move in. Your managing agent will forward you a registration package shortly after the lease is signed, and the hydro setup instruction will be included there. Tenant is also responsible for canceling their account with the hydro company after move out.
We use a combination of leading residential leasing platforms to market vacant units. This includes listing units on the popular MLS platform and other listing services such as RentCafe, Pad Mapper, Rentals.ca, Homefinder.ca, Homezilla.com, ovlix.com, Housingblock.com, Point2homes.com, snapuprealestate.ca, and realestatebook.com. We ensure that every viable technology is pursued to ensure our units attract the most qualified tenants and rents.
We believe that proper pre-screening of tenant applications is a top priority. Our TrustedTenant© Platform is designed to employ emerging technologies together with the diligent work of our team with the aim to secure tenants that exceed client expectations. Once we secure an excellent tenant, we work to ensure the relationship remains positive and cooperative by providing responsive and thoughtful tenant services. Read our Google reviews to find out what our customers have to say about us.
We work very hard upfront to ensure that our properties are leased to qualified and reliable tenants. If an issue with a tenant comes up, our Account Managers are trained to work with tenants, on-site property managers and trades to resolve issues proactively and cooperatively. If a manager is unable to resolve an issue and legal action is required, we will engage a licensed paralegal to review the matter and discuss options with you before taking further action.
Every lease we execute contains our rent non-payment protocol so that tenants are aware of our expectations in advance. In the event an issue arises, we immediately speak with tenants to resolve the matter promptly and amicably. If an issue remains unresolved, we may need to issue forms or official notices. These initial forms (N series) are not subject to an additional fee and are included, however applications and further legal actions are performed by licensed paralegals and are charged back to clients. T2 Condo Rentals does not charge an additional management fee to coordinate work with paralegal firms.
We believe that investing in a quality partnership with tenants to be a worthwhile pursuit. We know that tenants who are respected, heard and well served are more likely to take better care of condo units, make payments promptly, and otherwise cooperate with our Account Managers if/when an issue comes up. We apply the same high-standard client service model to both clients and tenants.
Our platform has been designed and built for English speaking clients; however our team includes fluent Mandarin, Cantonese and Farsi speaking staff who can assist non-English speaking clients. For more details please reach out to an Account Manager.
Yes, we believe that a solid relationship with on-site management and Condominium Boards is very important. We work hard to build rapport, respect their rules and policies and are here to help with the smooth operation of the building and units. This work with on-site management is part of our included services and is important to protecting our clients from unwanted complaints or charges that can arise from a condo rental.